Retain and Attract Customers in 2012
I have noticed a scary decline in the level of customer service offered around the globe, in most businesses, in the past few years. Seems the tighter the economy, the less emphasis was placed on what should have been the critical element for sustainable success – retaining and attracting customers!
Many, particularly large, businesses have spent a fortune on new systems to automate the customer experience in the false belief that it would make us happier. Some organisations even go as far as putting a PR campaign around what they think is a customer service commitment, yet their customers are all complaining and unhappy – they are losing market share. ‘How can this be? We are doing such a great job!'
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Inspire Kids to Achieve!
Somewhere, somehow, as parents we lost something.

We lost something very important to our childrens' futures.

Too many teenagers today are no longer inspired to achieve, they think work is a bad four letter word. They don't have the hopes and dreams that we did. They do not respect their elders anymore, and see their parents as slaves.

Before you defend your 'Johnny', there are incredible exceptions, there are teenagers who are an inspiration to us all, but sadly they are in a very small minority. The high percentage of poorly motivated teens, becomes even more obvious in the lower income, or lesser educated, socio-economic brackets.
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Are You a Parent Or a Commander?
It is absolutely a parent's responsibility to guide their child into a responsible and contributing adult.

It is necessary for you to have some discipline, and not to give your child everything they want, even if you can afford it. You should ask your child to do small jobs for you even from a young age, to participate and contribute. If you don't, you will foster a person who expects a slave also in adulthood, and you set them for disappointment.
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